Terms

CUSTOMER SERVICE
We are committed to providing a first class service to all our customers. You can contact us via our e-mail address or telephone as listed below during normal office hours. When purchasing items from us you are agreeing to our Terms & Conditions Policy:

CREDIT CARDS
We accept all major credit cards and payments via paypal or through our secure Globecharge payment gateway. However, your credit card will NOT be processed until goods are ready for dispatch. All orders are now sent direct from the Peartree Heybridge Warehouse.

Once your order has been processed we destroy all credit card details and do not keep copies on our system. We are PCI (Payment Card Industry) compliant & paypal verified. Our systems are monitored regularly by our card providers www.elavon.co.uk/pci to ensure that credit card data collection is secure at all times.

  • If you have any concerns please do not hesitate to contact us: email contact: sales@peartreeheybridge.biz Telephone: (44) 01608 730666

Chris & Gill Fothergill

 
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 All  UK Post & Packaging prices now charged at a flat rate of £4.99 and sent out on 24 hour delivery direct from the Peartree Heybridge Warehouse! and FREE when you spend £30 or more.

Extra 5% DISCOUNT when you sign up for our membership account!


Once you have placed your order - we send instructions to the Peartree Heybridge fulfillment warehouse in St. Neots, Cambridge where your order is picked, packed and dispatched. Packages are sent out via Fedex  on a 24 hour delivery service  so you should receive your goods within 2 working days from placement of order.
 
  • EU Shipping via DHL for parcels. These prices may
    Shipping to the EU via DHL - standard rates based on purchase price plus handling charge of £5.00
    (Parcels can be tracked using this method).

    0 - £25 – Delivery charge - £16.99
    £25 - £50 - Delivery charge £19.99
    £50 - £100 - Delivery charge £22.99
    £100 - £150 Delivery charge £26.99
    £150 - £200 Delivery charge £46.99
    £200+ Delivery charge £60.00

 

  • EU Shipping via Air Mail for small packets
    Standard rates based on purchase price plus handling charge of £5.00
    0 - £10 - Delivery charge - £5.99
    £10 - £25 – Delivery charge - £6.99
    £25 - £50 - Delivery charge £9.99
    £50 - £75 - Delivery charge £15.00
    £75 - £100 - Delivery charge £20.00
    £100+ Sent out via DHL parcel rate

 

  • ORDER TRACKINGFollow the 'track order status' link in your confirmation email to view the status of your order.
    You will receive an automatic confirmation once your order has been sent through and you can  'track' your order by following the 'Track order status' link in your confirmation email from us - this will open a window that shows the shipping status of your order.

    We can also track any orders should there be a delay via Fedex or DHL, simply contact us  and quote your order number.

    Please note: Small packets sent via Air Mail can only be tracked by the shipping date.

 

  • RETURNS POLICY - Our Guarantee!
    We hope that you will be delighted with your purchases from us, however, if you are dissatisfied with your items for any reason, your items do not arrive, or you receive faulty goods, you will need to inform us within 14 working days from their arrival date.

Once the goods have been returned to us we will either refund your credit card or paypal account in full (including postage) - or we will send a replacement item, whichever you  prefer.